1. Scope and Application

This policy applies to:

• a. All brand owners listing or selling products on PopKup.
• b. All revenues generated from product sales via influencer storefronts, campaigns, or direct brand storefronts.
• c. All payout, settlement, deduction, and revenue-hold mechanisms are implemented by PopKup.

PopKup acts as a transaction facilitator and marketplace operator and does not purchase or resell brand owner products.

2. Revenue Structure

3. Escrow and Revenue Hold

• a. All buyer payments are placed in temporary escrow upon successful checkout. Funds remain in escrow until:
  • i. Delivery is confirmed, and
  • ii. The platform’s 7-day refund window has elapsed without an approved refund or dispute.
• b. PopKup reserves the right to extend the hold period where:
  • i. A dispute, refund request, or investigation is ongoing.
  • ii. Delivery confirmation is delayed or inconclusive.

Escrow is designed to protect buyers, influencers, and brand owners while ensuring transaction integrity.

4. Payout Eligibility

Brand owners become eligible for payout when:

• a. Orders are successfully delivered and confirmed.
• b. The 7-day refund window has passed.
• c. No active disputes, chargebacks, or investigations exist on the order.
• d. The brand owner account is in good standing and compliant with PopKup policies.

Eligibility does not guarantee immediate payout.

5. Payout Method and Timing

• a. Payouts are processed through PopKup’s supported payment channels.
• b. Payout schedules, minimum thresholds, and supported currencies may vary by country and are subject to change.
• c. PopKup does not guarantee fixed payout timelines and shall not be liable for delays caused by:
  • i. Banking institutions
  • ii. Payment processors
  • iii. Regulatory or compliance reviews

Brand owners are responsible for ensuring that payout details are accurate and up-to-date.

6. Deductions and Adjustments

PopKup may deduct or adjust Brand Owner revenue for:

• a. Approved refunds or replacements.
• b. Chargebacks or payment reversals.
• c. Influencer commission payouts.
• d. Penalties arising from policy violations.
• e. Costs associated with failed delivery attributable to the brand owner.

Where applicable, PopKup may offset deductions against future earnings.

7. Refund and Chargeback Impact

• a. If a refund is approved due to the brand owner's fault, the refund amount will be deducted from the brand owner’s escrowed or future funds.
• b. If funds have already been released, PopKup reserves the right to recover the amount from subsequent payouts.
• c. Chargebacks initiated outside the platform may result in additional fees or account review.
• d. Repeated refund or chargeback issues may lead to account suspension or termination.

8. Brand Owner Responsibilities

Brand owners are responsible for:

• a. Accurate product descriptions and pricing.
• b. Timely order fulfillment and delivery.
• c. Compliance with local consumer protection and e-commerce laws.
• d. Responding to disputes or refund investigations when requested.

Failure to meet these obligations may affect eligibility for payout.

9. Account Review and Enforcement

PopKup reserves the right to:

• a. Place revenue holds during investigations.
• b. Limit or suspend payouts where risk, abuse, or non-compliance is detected.
• c. Terminate Brand Owner accounts for repeated or serious violations.

Enforcement actions follow PopKup’s warnings, suspension, and termination framework.

10. Taxes and Regulatory Compliance

• a. Brand owners are solely responsible for determining, reporting, and remitting applicable taxes.
• b. PopKup does not provide tax, legal, or financial advice and may issue transaction records for reporting purposes where required.

11. Limitation of Liability

PopKup is not liable for:

• a. Business losses, revenue expectations, or indirect damages.
• b. Delays caused by third-party service providers.
• c. Buyer conduct beyond PopKup’s reasonable control.

12. Policy Updates

PopKup may amend this policy at any time. Continued use of the Platform constitutes acceptance of the updated Policy.